All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout. Delivery prices are for most of UK Mainland addresses. Norther Ireland (BT), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) may incur additional charges (please email us for a quotation) and may also experience delivery delays.
Shipment of stock items will normally be made within 3-5 working days from clearance of payment. We will endeavour to deliver goods within the times stated but goods are subject to availability and delays in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. If we are temporarily out of stock, we will notify you of this position and you should allow up to 21 days for dispatch of the goods. For delays of more than 21 days, you have the right to cancel the order and we will refund any monies paid by you for the goods.
We will not accept responsibility for none delivery of goods if an incorrect delivery address has been provided.
If you request goods to be left in a designated place, they are left at your own risk.
From time to time, due to circumstances beyond our control, an item may not be delivered on time. If Royal Mail has been selected as the delivery option, you should receive the goods within 3-5 working days, however, please allow 15 days from the date of despatch before considering that your order has been lost.
Term & Conditions of Sale
The following terms and conditions apply to all transactions on thewildrosesoapcompany.co.uk. The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. It is only when we have dispatched the goods to you that we have a binding contract. We have the right to refuse, at our discretion, to supply any goods ordered by you.
Description of Goods/Warranty and Liability
We warrant that the Goods will at the time of delivery be as the description given by us. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Full details are available from the original manufacturer’s brochures & websites. Except where the customer is dealing as a consumer, all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer’s purpose, Goods are not sold on a trial basis. If you buy goods which have no published technical specifications, it is your responsibility to establish the suitability of the goods for your intended purpose.
We state a cut weight for our soap. This is the weight before cure.
If a product is listed at an incorrect price due to a typographical error, or error in pricing information from our suppliers, we shall have the right to refuse or cancel any order based on the incorrect price whether the order has been confirmed or not.
This is a UK site only. Orders will only be accepted from UK residents for UK delivery, paid for with UK credit cards only. On the order you must provide us with your exact address and telephone number that your credit card issuer has on file for you. Your order will only be processed once authorisation of your credit card has been properly receives.
Availability of Goods
All products are subject to availability and may be withdrawn at any time. However, it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order, or for any reason we cannot supply the product, we will arrange for the order to be cancelled.
Whilst every reasonable effort shall be made to keep to a delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet an estimated delivery date. Unless otherwise agreed, we may deliver by instalments and any delay, default or non-delivery in respect of an instalment shall not entitle the Customer to cancel the remainder of the contract. Failure by the Customer to pay for an instalment or delivery when due, shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred by the Suppliers relating to such Goods, which the Supplier is then entitled to withhold. Delivery of the goods shall be made to the Customer’s address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
Time Limitations for Notification of claims
Damage in Transit
Should there be any damage to the delivered goods, details must be noted on the delivery documentation and it will be your responsibility to inform us immediately, not later than within 7 working days. It is imperative that you do not dispose of any of the packaging, as this will be required for your claim against the carrier, photographic evidence may also be required. We will make a claim against the carrier and arrange for the damaged goods to be collected and a replacement sent to you.
It is your responsibility to sign for the correct number of packages as shown on the delivery or carriers consignment note. If you suspect that there are items missing from the delivery, first check that the order has not been part shipped. Any shortages must be noted on the delivery notes and it is your responsibility to notify us within 2 days of delivery.
It is your responsibility to notify us of any incorrect goods supplied within 2 days of delivery. If the items are not what you ordered, you must not open the manufacturers packaging or use the item.
We will not accept liability of goods lost in transit unless we are notified within 10 days from the expected delivery date. We shall accept no responsibility for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales, except when extenuating circumstances have prevented notification within the reported timescale.
Cancellation of Orders
Orders may only be cancelled before despatch of the goods and will be subject to a minimum handling fee of 20% of the invoice price to cover re-stocking and administration costs. Any unauthorised use of this site will result in orders being cancelled and refunded.
For reasons of hygiene, we are unable to accept returns.
If for any reason you are issued with a refund, please note the following: All refunds will be issued to the same payment method as on the original order. When a refund is processed, you will receive an email notification. A refund will usually reach your credit card account within 4 working days, please allow up to 10 working days for it to be credited. Goods returned within the manufacturers DOA period, will be refunded in full including the original carriage charge. If the goods are found not to be faulty, or if they have been damaged by mis-use, they will be returned to you and no refund will be issued. The relevant manufacturer will process all offers of money back guarantees and you should contact them directly to arrange return or refund.
Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us, the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall in no circumstances be liable for ant indirect, incidental or consequential damages.
We will not be under any liability whatsoever if we were prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.
Our failure to insist upon strict performance of any provision of these Term and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.
If any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable fully permitted by law.
These Terms and Conditions shall be construed in accordance with English Law.